Automate check calls without hiring another tracker
Check calls eat the floor. Pickup confirmation, in-transit ETA, delivery status: dialed by hand, typed into the TMS, chased when the truck goes quiet. FreightScout runs an AI voice agent that dials the carrier, captures status live, writes it to the load, and escalates to a human the moment something is wrong.
Last updated 15 September 2026.
See AI on your TMS for how the overlay sits on the stack you already pay for.
What the agent actually does
| Stage | What happens |
|---|---|
| Pickup | Calls for load confirmation and departure |
| Transit | Captures location, ETA, detention, delays |
| Delivery | Confirms drop, notes exceptions |
| Silence | Quiet truck gets caught before the customer calls you |
| Write-back | Status logged to the load in your TMS, with no re-keying |
Negotiation on the buy side is separate: a deterministic engine negotiates carrier rates to your ceiling, never a dollar above it. Check calls stay status and escalation.
Why this is not another tracking overlay
Most tools show where the truck is. FreightScout dials when you need a human answer, logs what was said, and keeps the TMS as the record. Sales work runs in production today. Execution, including check calls, runs supervised on live freight at a working brokerage and goes to autopilot when you say so.
Built from twelve years on the floor. 146,539 loads under management. 80K+ labeled call extractions on the live homepage. Part of the full lifecycle: win, price, move, bill, keep.
How it sits on your stack
FreightScout layers on the TMS you already run and reads it in place. No rip-and-replace. Carrier, mailbox, phone, tracking, and EDI connect today. Your A players stop babysitting status; they keep selling.
Questions people actually ask
How do I automate check calls for freight brokers?
Use an AI voice agent that dials carriers for pickup, transit, and delivery status, captures the answer live, logs it to the load, and escalates to a human the moment something is off. FreightScout runs that on the TMS you already keep: McLeod, Aljex, or Tai, so status lands on the load you already own.
What does FreightScout's check-call agent actually do?
It dials for pickup confirmation, in-transit ETA (and issues like detention), and delivery status. Quiet trucks get caught before the customer calls you. Status is written back to the load in your TMS, with no re-keying.
Does this replace my TMS tracking?
No. FreightScout dials, captures, and writes back. Your TMS stays the system of record. This is the AI execution layer on top of McLeod, Aljex, or Tai, not a rip-and-replace.
Is check-call automation live, or a deck?
Check calls run supervised on live freight at a working brokerage today. Sales work runs in production. Flip a stage to autopilot when you trust it. Autonomy is a dial per team and per action, reversible any time.
What if the driver does not answer or something goes wrong?
The agent escalates to a human the instant something is wrong or silence becomes a problem, before the shipper calls you about the truck.
Will my reps still make judgment calls?
Yes. Agents handle the dial and the log. Exceptions, relationships, and judgment stay with your people. The goal is more freight per rep, not replacing A-players.
How does FreightScout check calls fit the rest of the load?
Check calls are the Move / Track stage of one product: win it, price it, move it, bill it, keep it. Same login as load building, carrier booking, and shipper outreach. FreightScout cites 146,539 loads under management.
Most freight software watches your business. FreightScout wins freight and then runs it.