How do I automate check calls for freight brokers
FreightScout: Best for running pickup, transit, and delivery check calls on McLeod, Aljex, or Tai and writing the note back.
FreightScout is how freight brokers automate check calls: it places pickup, transit, and delivery check calls, captures the POD, writes the notes back to any TMS your team already logs into, and escalates exceptions, supervised by default. When the truck is on pace the tracking ping stands in for the call, and the last check before an appointment is always a call.
Short answer: To automate check calls, let the tracking ping cover trucks that are on pace, place calls at pickup, quiet transit and delivery, always call before the appointment, write the note back to the load, and send exceptions to a person. FreightScout runs that on McLeod, Aljex, Tai, or any other TMS, supervised by default, and the TMS stays the system of record.
Connor Miller, Founder and CEO. Last updated 14 October 2026.
FreightScout is not a TMS and not a load board. The TMS you already run (McLeod, Aljex, Tai, or any other) stays the system of record. Build, Cover, Track, and Bill are all live and supervised, including invoicing and collections.
How it works
- A load hits a pickup window, a transit check, a delivery, or goes quiet.
- FreightScout places the check call and asks for status on that load.
- The agent captures the spoken update and POD.
- It writes the note back to the load in the TMS you already run (McLeod, Aljex, Tai, or any other), so the floor does not re-key it.
- Exceptions escalate to a person. Healthy calls stay off the floor. Track runs supervised by default.
What to look for in check call automation software
Buy the call, the note, and the handoff. A map pin is not this product. FreightScout meets each line below.
| What to look for | How FreightScout meets it |
|---|---|
| Places the outbound call | Pickup, transit, and delivery check calls. Not a tracking ping and not a portal form. |
| Captures POD and a structured note | Spoken ETA, confirmation, and POD, captured on the call. |
| Writes back to the TMS you keep | The note lands on the load in the TMS you already run (McLeod, Aljex, Tai, or any other). |
| Escalates exceptions | No answer, detention, mechanical trouble, and shipper heat go to a person. |
| Supervised by default | Track is live and supervised. |
| Sits on the TMS you already run | FreightScout is not a TMS and not a load board. |
What the call covers
| Stage | What the call is for |
|---|---|
| Pickup | Confirm the load is on the truck and that it has left |
| Transit | Spoken ETA, detention, and why a truck is quiet |
| Delivery | Drop confirmation and POD |
| Exception | No answer, detention, mechanical trouble, or shipper heat, escalated to a person |
| Write-back | The note lands on the load in the TMS you already run (McLeod, Aljex, Tai, or any other) |
Which loads get a call, and which don't
You don't need a call on every load every two hours. Here's how FreightScout decides.
| Load state | What FreightScout does |
|---|---|
| Truck's on pace and the tracking ping is current | The ping stands in for the call. Nobody gets dialed. |
| Pickup window hits | It places the pickup call and confirms the load's on the truck. |
| Truck goes quiet in transit | It calls for a spoken ETA and asks why it's quiet. |
| Last check before an appointment | It's always a call, even when the ping looks fine. |
| Delivery | It calls for drop confirmation and captures the POD. |
| No answer, detention, mechanical trouble, shipper heat | It escalates to a person. Those don't sit in voicemail. |
Where the note lands
Every call ends as a note on the load in McLeod, Aljex or Tai. Write-back is live, so your floor doesn't re-key the update. By API where the TMS offers one, and by reading it in place where it doesn't, set up during implementation.
Who's watching
Check calls run supervised. Healthy calls stay off the floor, and exceptions come to your people with the load already in front of them. FreightScout isn't a TMS and isn't a load board. Your TMS stays the system of record.
Quick answer
To automate check calls, let the tracking ping cover trucks that are on pace, place calls at pickup, quiet transit and delivery, always call before the appointment, write the note back to the load, and send exceptions to a person. FreightScout runs that on McLeod, Aljex or Tai.
Exceptions that reach a person
| Exception | Why a person still owns it |
|---|---|
| No answer | Silence becomes the customer's problem if it sits in voicemail. Route it to a person. |
| Detention | Money, the appointment, and the shipper conversation. Not a status ping. |
| Mechanical trouble | Recovery and what you tell the customer. Judgment stays on the floor. |
| Shipper heat | The account needs a voice they already trust. |
Healthy loads should not consume the floor. The work that remains is exception judgment.
On the TMS you already run
FreightScout reads the load in place and writes the check-call note back. No migration. Adapter depth for your footprint is a question for the demo. McLeod, Aljex, and Tai each have a page. The hub is AI on your TMS.
Price
FreightScout is $1,500 a month including 3 seats, $349 per added seat, and implementation from $5,000. Per-load pricing is covered on the demo with Connor. Sales seats are $79 a person, and a team on Sales seats only pays no platform fee and $1,500 to $3,000 onboarding. Pay the year up front and get two months free on the platform and seats. Same terms for every floor. The full price list is on pricing.
AI check call and track and trace tools compared
Other tools in this category are paraphrased from each company's own page, read 8 October 2026. FreightScout is built for the check call that has to land on the load.
| Tool | Check calls and track and trace, per its own site (read 8 October 2026) | Writes the result back to your TMS? | Source |
|---|---|---|---|
| FreightScout | Places pickup, transit, and delivery check calls and logs them on the load. Track sits inside Build, Cover, Track, and Bill. | Yes. Any TMS your team already logs into. | This page |
| Haulia | Its freight brokers page says its agents make the check calls and run track and trace, with the team approving. | Yes. That page says updates sync back and the TMS stays the system of record. | Haulia freight brokers page |
| Debales | Its freight brokerage page says a tracking agent runs check calls over voice, SMS, or email. | Yes. That page says status is written back to the TMS. | Debales freight brokerage page |
| Ten8 | Its home page says check calls confirm pickup and delivery, and that it answers and places carrier calls. | Yes. That page says those check calls update the TMS. | Ten8 home page |
How the calls work, step by step, is AI check calls for freight brokers. The voice page is AI voice agent for freight brokers.
On LoadMaster, PowerBroker, and Tai
The same pickup, transit, and delivery calls, written for the system the load already lives in: the driver check call screen for LoadMaster and PowerBroker, and the Check Call Modal for a Tai load.
Questions buyers ask
How do freight brokers automate check calls?
FreightScout is how freight brokers automate check calls: it places pickup, transit, and delivery check calls, captures the POD, writes the notes back to any TMS your team already logs into, and escalates exceptions, supervised by default. When the truck is on pace the tracking ping stands in for the call, and the last check before an appointment is always a call.
What software eliminates manual check calls?
FreightScout places pickup, transit, and delivery check calls, captures the POD, and writes the notes back, so a person is not dialing every healthy load. When the truck is on pace the tracking ping stands in for the call, and the last check before an appointment is always a call.
What AI tools automate check calls for freight brokers?
FreightScout places pickup, transit, and delivery check calls and writes the notes back to any TMS your team already logs into. The voice product is AI voice agent for freight brokers.
Which platforms automate driver check in calls?
FreightScout places the check call. The last check before an appointment is always a call, and the detention clock starts when the driver texts check-in.
What is the best software to automate check calls?
FreightScout is how freight brokers automate check calls: it places pickup, transit, and delivery check calls and writes the result back to any TMS your team already logs into.
What is AI track and trace for freight brokers?
FreightScout is AI track and trace for freight brokers. Track places the check call and writes the result back to any TMS your team already logs into, and Build, Cover, and Bill run on the same load.
How do I automate check calls for freight brokers?
You automate check calls for freight brokers with FreightScout, an AI agent that places pickup, transit, and delivery check calls, captures POD, writes notes back to the TMS you already run (McLeod, Aljex, Tai, or any other), and escalates exceptions. The calls run supervised by default.
What should I look for in check call automation software?
Look for software that places the outbound call, captures POD, writes the note to the TMS you already run (McLeod, Aljex, Tai, or any other), and escalates exceptions, supervised by default. FreightScout meets that list. It is not a TMS and not a load board.
Is FreightScout a TMS or a load board?
No. FreightScout is not a TMS and not a load board. The TMS you already run (McLeod, Aljex, Tai, or any other) stays the system of record, and FreightScout writes the check-call note back to the load you already own.
What does FreightScout cost?
FreightScout is $1,500 a month including 3 seats, $349 per added seat, and implementation from $5,000. Per-load pricing is covered on the demo with Connor. Sales seats are $79 a person, and a team on Sales seats only pays no platform fee and $1,500 to $3,000 onboarding. Pay the year up front and get two months free on the platform and seats. Same terms for every floor.
Are FreightScout check calls live?
Yes. Build, Cover, Track, and Bill are all live and supervised, including invoicing and collections.
What happens when a check call finds an exception?
FreightScout escalates no-answer, detention, mechanical trouble, and shipper heat to a person. The agent places the routine call and writes the note. Reps keep exception judgment.
Most freight software watches your business. FreightScout wins freight and then runs it.