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AI shipper retention for freight brokerages

AI shipper retention for freight brokerages is FreightScout scoring an account at risk and drafting the save note to the right contact before the RFP goes out. FreightScout does it on top of McLeod, Aljex, or Tai. The TMS stays the system of record. The score comes from your book: tender volume against baseline, comms cadence, margin erosion, and slow-pay. It is not a TMS and it is not a load board.

See how you defend the account. Pricing and the bid sit with customer sales and the RFP response. Plans are on the pricing page.

What it does

1. Fuse one at-risk score. Tender volume against that account's own baseline, how often you have actually been in touch, margin erosion, and slow-pay. Four signals, one read, from the book you already run.
2. Name the right contact. The note is drafted to the person who owns the freight, not sprayed at a generic inbox.
3. Draft the save before the RFP. You are not finding out the account is cold when the bid file arrives. The win-back note is ready while there is still a conversation to have.
4. Hand a won lane back to execution. If you keep the freight, Build, Cover, Track, and Bill already run on that TMS. Retention is not a CRM sticker on the side of the operation.

You can ask your book why the score moved. The answer cites the tenders, the margin, and the silence, not a vibe.

What stays with your people

Build, Cover, Track, and Bill are all live and supervised by default, including invoicing and collections. Your people still own the account, the exception, and any call you would not hand off. Booking the carrier and shipper outreach run supervised by default. A broker can switch either one to autopilot whenever they want, per team and per action. Every action is logged and reversible. Shipper outreach runs supervised by default. A broker can switch it to autopilot whenever they want. The save note does not send itself until that action is one you have switched. The relationship stays yours either way.

What it doesn't do

FreightScout is not a TMS and it is not a load board. It is not a broker and it is not a carrier. FreightScout does not replace DAT, Highway, Truckstop, or your accounting system. It does not invent a rate or a detention amount. A number over your max pay goes to a person. It does not invent a reason the account is quiet. If the book does not show a drop in tenders, a margin slide, a gap in contact, or slow-pay, it does not manufacture a crisis to justify a touch.

Related

See defend, customer sales, how quotes come off your lane history, how check calls come off the floor, and pricing.

Questions people actually ask

What is AI shipper retention for freight brokerages?

It scores an account at risk from tender volume against baseline, comms cadence, margin erosion, and slow-pay, then drafts the save note to the right contact before the RFP goes out. FreightScout does this on McLeod, Aljex, or Tai.

Does the save note send on its own?

Shipper outreach runs supervised by default. A broker can switch it to autopilot whenever they want, per team and per action. Every action is logged and reversible. Until you switch it, you approve the send.

Where does the score come from?

From your book, on the TMS you keep. Tender volume against that account baseline, contact cadence, margin erosion, and slow-pay. It does not invent a reason the account is quiet.

Is retention a separate product?

No. It sits with customer sales in the same product that builds, covers, tracks, and bills. Build, Cover, Track, and Bill are all live and supervised by default, including invoicing and collections.