FreightScout vs Salesforce
Most freight software watches your business. FreightScout wins freight and then runs it. Salesforce defines a CRM in its own words as a system for managing all of a company’s interactions with current and potential customers, to improve relationships and streamline processes. FreightScout works both sides of the business. On the revenue side it finds the right prospects, coaches real sales meetings, quotes live freight, and runs the follow up that wins the business. On the ops side it executes the loads after they are won, attributing margin to the rep and the dispatcher who earned it and running an agent that proposes the next action and carries it out against real TMS data once a human approves. It runs in production today on 143,156 real loads. A general CRM is a filing cabinet with reminders. It holds what a rep chose to type into it, which means the record is only as good as the discipline behind it, and it has no idea what a lane is. FreightScout starts from the freight rather than from the form, so the record is a by-product of the work instead of a second job after it.
What Salesforce says it does
Salesforce defines a CRM in its own words as a system for managing all of a company’s interactions with current and potential customers, to improve relationships and streamline processes. Everything in that sentence comes from their own published pages, quoted below with the date each one was captured.
What FreightScout wins and runs
Most freight software watches your business. FreightScout wins freight and then runs it. FreightScout works both sides of the business. On the revenue side it finds the right prospects, coaches real sales meetings, quotes live freight, and runs the follow up that wins the business. On the ops side it executes the loads after they are won, attributing margin to the rep and the dispatcher who earned it and running an agent that proposes the next action and carries it out against real TMS data once a human approves. It runs in production today on 143,156 real loads.
When you would want each
A general CRM is a filing cabinet with reminders. It holds what a rep chose to type into it, which means the record is only as good as the discipline behind it, and it has no idea what a lane is. FreightScout starts from the freight rather than from the form, so the record is a by-product of the work instead of a second job after it.
Salesforce in their own words
Every statement below is a direct quotation from Salesforce's own website, with the date it was captured. We describe our product; they describe theirs.
CRM stands for customer relationship management, which is a system for managing all of your company's interactions with current and potential customers.
CRM is a system that helps businesses manage all interactions with customers and prospects to improve relationships, streamline processes, and drive growth.
Questions people actually ask
Is FreightScout an alternative to Salesforce?
Partly, and it is worth being precise about which part. Salesforce defines a CRM in its own words as a system for managing all of a company’s interactions with current and potential customers, to improve relationships and streamline processes. FreightScout wins freight and then runs it, which covers finding the prospect, coaching the meeting, quoting the lane, running the follow up, and executing the load afterward. Where the two overlap, that is a real choice. Where they do not, running both is reasonable.
Do I have to replace Salesforce to use FreightScout?
No. FreightScout reads your existing systems rather than replacing them, and it runs in production today on 143,156 real loads inside brokerages that kept the tools they already had.